IMPORTANT NOTICE

FOR LOSS CLAIMS: If the claim is for a lost package, the Insured must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing claim with Shipsurance.

FOR DAMAGE CLAIMS: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.

This claim form is only applicable to sellers that used a Jawa provided shipping label with the Shipping Insurance option.

So you shipped an item and it unfortunately either was lost in shipment or damaged – it can happen to anyone. Fortunately, you elected for the Shipsurance coverage that Jawa offers on your listed item!

The first step to any claim is to notify Jawa Support – the best way to do this is by emailing support@jawa.gg.

Your next step will be to fill out the Shipsurance Claim form located here. There are 3 sections of information you will be required to complete: Payee Contact Information, Claim Information, and the Claim Payment Method. We have prefilled some examples of each section below.

PAYEE CONTACT INFORMATION:

CLAIM INFORMATION:

Please note: the Total Claim Amount should be the amount in damages you are claiming and not exceed the invoice total – if only a specific component is damaged, request the value of that component + your shipping and insurance cost.

CLAIM PAYMENT METHOD

This section is optional but if you prefer payment other than a paper check by mail, you must select one of the two options:

Once you’ve completed those sections, the only thing that remains is the Certification Acknowledgement – take note of the consequences for making a fraudulent claim and take a moment to go over the Claim Information section again before certifying and submitting your claim.

And that’s it! You’ve submitted your claim and you should receive any follow up communication via the email address you provided. Shipsurance may request additional information to complete your claim including but not limited to:

• Packaging information for your product such as the Edge Crush Test limit of the box used (often found printed on the bottom of the box labeled “ECT”
• Repair quote from a disinterested local repair facility (like a local PC repair shop)
• Photographs of the damage, packaging, and shipping label

So keep an eye out for correspondence regarding your claim to ensure it’s resolved quickly!