What is a freight forwarding / reshipper company?
A freight forwarder is a middleman delivery service between a seller in one country and a buyer in another country. Reshipping companies are typically located in the United States. They receive and forward the item to a buyer who is located outside the United States.
International buyers are allowed to purchase on Jawa if they provide a US shipping address and pay with a US-based payment source. Buyers must get the seller's permission before purchasing if they intend to use a forwarding service.
- If a buyer doesn't get the seller's permission, Jawa may cancel the sale and withhold an amount equal to the fees during the refund.
- Sellers are not responsible for lost or mishandled packages once the item is delivered to the freight forwarding company.
- The seller is not responsible for international shipping costs to have the product returned if the buyer used a freight forwarding service.
- Buyer protections do not apply to orders sent to a mail forwarding address