Who pays for shipping?
The buyer pays for shipping. The shipping cost is calculated using the seller’s address and buyer’s address and the cost is added to the total product price at checkout.
How do I ship my product?
When listing a product, you can choose from two shipping fulfillment options: Jawa Shipping, or Manual Shipping.
With Jawa Shipping, once someone buys your product, a shipping label is automatically created. You can find the label in two places: from your order confirmation email, as well as under “MY SALES” and “VIEW DETAILS” under the sold product. You'll need to print the label, attach it to your package, and ship it out within 3 business days of purchase.
Shipping is calculated based on your product dimensions, your location, and the buyer's location.
Please make sure that the listed product dimensions are accurate to avoid complications and delays. Shipping surcharges that result from incorrect dimensions and weight may be withheld from payouts.
If you select Manual Shipping, you're responsible for creating a shipping label. Once someone buys your product, we'll email you instructions to upload a tracking number into our system. Afterwards, please ship the package out within 3 business days of purchase.
If you're having problems creating a listing, or have particular shipping needs that aren't covered, please contact us at email@example.com and we will work with you on getting a label for the item that you are trying to list with us.
Can I insure my packages?
When you select "Jawa Shipping" during product listing, you can opt-in to insurance provided by Shipsurance. This service costs $0.0125 per dollar sold (either the list price of the item, or the accepted offer price if the item is purchased via offer negotiation), and is paid for by the seller. If you need to submit a claim for a package you shipped that was lost, damaged, or destroyed, please contact Jawa Support at firstname.lastname@example.org.
Please note that most shipping carriers automatically provide up to $100 of insurance automatically at no additional cost.
Can I enable Signature Requirement on my listing?
Signature on Delivery is automatically enabled when using Jawa Shipping with the optional Shipping Insurance if your listing price is $500 or greater.
If you are using a Jawa Shipping Label on a listing with a price of $750 or greater and you have not elected to use the optional Shipping Insurance, Signature on Delivery will be required and incorporated into the shipping cost the buyer pays.
When using Manual Shipping, it is the seller's responsibility to enable Signature Requirement when creating their shipping label.
Can I ship internationally?
Currently our marketplace is limited to the United States, however we plan in the future to include Canada and potentially other regions!
Packing your items for shipment
We teamed up with super seller Gtech to give you this informative video with everything you need to know on packing and shipping a gaming PC.
- Secure everything inside of the system. We recommend using Instapak to ensure that all of the internals of the system do not shift around during shipping.
- Pack the PC into a box. We generally recommend using the original box that came with the PC Case or the PC itself. In the event that you do not happen to have the original box, you would have to be creative in ensuring that the chassis is secure and snug inside of the box.
- Secure the box. It is generally recommended to double box full systems and provide additional padding to ensure that the PC does not sustain any damage.
- You want to make sure that when a part is packaged there is no room for movement during transit - use bubble wrap and anti-static bags in order to protect your parts during shipping.
- The general rule here is that your item should be packaged well enough to survive a drop to the ground from eye or chest level.
- Leave at least 2 inches of space around the item being shipped on all sides for protection and to qualify for shipping insurance. Packages sent with USPS Priority mail labels come with basic insurance of up to $50-100, however for higher priced items greater than $500 please refer to your shipping provider to purchase insurance for these items.
Now that you’ve packaged your item, make sure that the package dimensions are the same as in your listing for the shipping label. In order to check package dimensions that were listed for your order, please navigate to “MY LISTINGS” in the profile dropdown banner. Then navigate to the sold listing and click on “EDIT THIS PRODUCT” from there it should show your previously listed dimensions for the listing. If the dimensions are different, email us at email@example.com before printing the label.
Print out and attach the shipping label to the front of the package
To ship, head to a drop-off location for your shipping provider. For USPS orders, you can alternatively set up a "click-n-ship" account on the USPS website if you want to ship from the comfort of your home.
How do I get my shipping labels if I used Jawa shipping?
Once someone buys your product, a shipping label is automatically created. You can find the label in two places: from your order confirmation email, as well as under “MY SALES” and “VIEW DETAILS” under the sold product. You’ll need to print the label, attach it to your package, and ship it out within 3 business days of purchase.
Are there restrictions on sending parts in the mail?
Check with your local post office or shipping provider - if your item contains batteries it may required a special warning label.
Can I cancel an order after a buyer purchases my item?
You are able to cancel in the event that you are not able to fulfill the item, or have obligations that will not allow you to fulfill the item in a timely manner. In order to cancel the order, please email firstname.lastname@example.org with your order number and cancellation reason.
Please understand that it is a negative experience for the buyer when an order is canceled. Because of this, cancelling orders puts you at risk of losing your Jawa Verified Seller badge and / or losing access to the platform.
What do I do if I need a new shipping label?
If you need a replacement label issued due to a change in shipping dimensions or carrier, you can email email@example.com to request a new label.
What if I don’t know the weight and dimensions of my item?
Best practice is to pack your item prior to listing to get the most accurate weight and dimensions of the item packaged. If you do not have any measuring tools handy, you can usually look up the product dimensions through Google or Amazon and then add a bit of extra weight and dimensions to account for the box.
What do I do if the tracking on a shipped item is no longer updating?
If the tracking for your item shows no update in over 3 days and is past the expected delivery date, your item may be lost in transit. If you suspect your item may be lost in transit, please contact us by filling out a Support Request or email firstname.lastname@example.org.
What if my item shows as delivered but wasn't delivered to me?
If your item shows as delivered in the tracking but you have not received it, first confirm with any other household members or neighbors that your package was not delivered. If this is the case, fill out a Support Request or email email@example.com. We will work with the seller to initiate a lost item claim to attempt to locate the item.
My item was lost, do I get my money back?
As a buyer, you are covered by the Jawa Money Back Guarantee. If your item has been reported as lost in transit for 5 business days you will receive a full refund. We do ask that if you eventually do receive the lost item and it is in undamaged and working condition that you please reach out to firstname.lastname@example.org or to the seller directly to arrange payment.
As a seller using Jawa provided shipping with insurance:
- If the package was lost during transit, you must wait 20 calendar days from the original ship date before filing a claim.
- It is highly recommended that you get a receipt when dropping off insured packages - this can greatly expedite your claim in the event of a lost item during shipment
- Please submit a Support Request with any information relative to the shipment to start your claim.
As a seller using Jawa provided shipping without insurance:
- If the tracking for your item shows no update in over 3 days and is past the expected delivery date, please complete a Support Request.
- We will file a lost item claim with the shipping carrier on your behalf, but we cannot compensate you for uninsured items lost by the shipping carrier.
If you did not utilize a Jawa provided shipping label and selected manual shipping you are responsible for completing a lost package claim with the shipping carrier as well as any insurance claims.